Creating a Culture of Workplace Accountability

In an earlier article we defined accountability as being answerable for your actions or lack of actions. It's doing what you say you will do...doing what you have agreed to do, even when it means going outside of your comfort zone. It is a serious matter because without systematic accountability in an organization there is little chance of high performance.

What happens where there is a lack of accountability? Nonperformers thrive while the diligent staff picks up the slack. The stress level rises, communication drops and territorialism is rampant.

Stress Management

How does an organization go about creating a culture of accountability where everyone agrees to work together for the good of the organization and actually does so. The culture of a company takes on an element of accountability when employees are self-motivated to contribute to the overall success of the company. Throughout history however there have been many examples of companies that relied on threats and intimidation in order to assure accountability. This works so long as the supervisor is always present with a gun to everyone's head to assure compliance. When the overseer turns his/her back however, the employee's behavior may revert to something less than accountable. This kind of work environment fosters an adversarial relationship between management and line workers where the best case is that line workers will only do the minimum level of production in order to avoid getting fired.

Creating a Culture of Workplace Accountability

So, the standard of accountability must rely on something other than external control. Experts have noted that organizational success happens when all staff are focused on the same goal. But how does this happen? First of all, everyone needs to hear what the organization's mission, vision and goals are...and hear about it repeatedly. This necessitates a lot of interaction between management and line staff. The second part of these conversations includes a specific plan for everyone in the organization to follow in order that their piece of meeting the organizational objective is followed. Everyone from top to bottom should feel like they own an important piece of the process in order for the organization's overall goal to be achieved. They should see that their job and the way it is done makes a difference. This awareness should guide their work behavior from one hour to the next. Company leaders need to help everyone see what specific behaviors will lead to the company realizing its goals and which ones will reduce the possibility of that happening. When achieving the company's goal becomes important to the employee so that it drives specific behavior, accountability levels tend to be very high and remain so on a consistent basis. Finally, employees need regular feedback about how the company is doing and about the importance of their efforts to organizational success. When success is not achieved, leaders need to search for systemic reasons why rather than look for some employee to blame. Success on the other hand needs to be recognized, celebrated and rewarded.

Creating a Culture of Workplace Accountability

If you want to increase the performance of your organization and save thousands of wasted dollars from going down the drain because of unaccountable and unmotivated staff, check out leadership newsletter. It's free and is distributed weekly. Each issue is short, to the point and has an article of interest to organizational leaders. To subscribe, click on lwenger@workforceperformancegroup.net and type "Sign Me Up" in the subject line. Do it now, while you're thinking about it.

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The Top 10 Steps to De-Stress

Do you feel tense and anxious at work? Do your co-workers and/or boss make you crazy? Is your personal life less than blissful? If so, you've got stress. If you're like most people you've sought refuge from this situation by trying a quick fix or two like calling a friend, walking the dog, or going away for the weekend in an attempt to escape it all. While these strategies may serve as temporary diversions, nothing in your life changes when you return to your routine.

Stress is internal, which explains why it can wreak havoc on your health. It feels awful...it's the sense that you're not in control. The easiest way to mitigate its effect is to take charge of the one and only thing you have the power to control...YOU, and let go of what you can't control. The beauty of this recipe is that by taking control of your life, external or outside things will change in response to your internal changes. Here are 10 steps to destress for your present and future:

Stress Management

1. Heal yourself.

The Top 10 Steps to De-Stress

Dr. Bruce McEwen, who wrote The End of Stress As We Know It, suggests that eliminating stress comes right from your grandmother's journal. He says the most effective steps you can take are the simplest: exercise, a healthy diet, regular sleep, moderate to minimal alcohol intake, and no smoking. This, he notes, is the most sophisticated, up to the minute, cutting edge science available!

2. Get organized.

Physical clutter reminds us of things that need to be done and that's stressful. Remove your physical clutter and you'll eradicate your mental clutter, plus you'll feel energized. The recipe for eliminating clutter is the same regardless of the room or space you're working on. In short, begin by defining the purpose of your room, then identify the major categories to be kept in your space, sort all your belongings into those categories, edit each category, and finally, put your possessions in a pleasing and practical place.

3. Set boundaries.

Boundaries act as a filter to keep you safe from the hurtful behavior of others while allowing in the love, support and nurturing actions we all need. Set your boundaries by: (a) determining what others cannot do to you or in your presence and (b) sharing this information respectfully with anyone who is stepping over one of your boundaries.

4. Take time for yourself.

Put together a list of all the things you love to do but haven't regularly made time to do. Put your list in priority order and enter the top five to seven items into your daily calendar. Your list may include things as simple as journaling, reading a great book, taking a bubble bath, yoga, etc. You'll be more successful getting to these activities when you give them a time and place on your calendar.

5. Be positive.

William James, the father of modern psychology said, "The greatest discovery of my generation is that man can alter his life simply by altering his attitude of mind." In other words, what you say and what you tell yourself impact the present and create your future. Love yourself and use the power of positive words, pleasing thoughts and affirming beliefs to live the life you want to live.

6. Work in a career you love.

If you're like most people, you spend the majority of your waking hours at work. You'll know you're in the right profession when: you wake up anxious to go to work, you want to do your best daily, and you know your work is important.

7. Surround yourself with a supportive community.

You are who you spend time with. Hang out with people who love and accept you just the way you are, are interested in you (not what you can do for them), lift you up (not wear you down), solve problems quickly, don't gossip or complain, and know how to have fun. Anything is possible with the right support.

8. Learn to say, "No."

We've all been influenced by people in our life who tell us we should do this or we ought to do that. As a result, we may end up living a life that others have decided for us versus living the life we want. So, the next time you think of something you ought to do or someone else suggests you should do, take a breath and ask yourself if it's something you want to do. If not, just say, "no" or "no thank you." When you say no to things you don't care to do, you are saying yes to you and this will free up your time and energy for the things you choose to do. Bottom line - you'll be happier.

9. Zap tolerations.

A toleration is something that irritates you and drains your energy because it needs to be done, fixed, removed, or changed. If you're like most people you may be tolerating 100 or more things! Put together a list of all the things that bug you, e.g. a dripping faucet, money concerns, your weight, shopping and running errands, not enough time, computer files out of control, your hair, a room that needs to be painted, etc. When your list is complete, group like items and see if one solution will eliminate multiple tolerations. For example, if you have piles of clothing in each bedroom, dirty windows and dust bunnies on your floor, hiring a housekeeper will zap all three tolerations. Line up a housekeeper, today. Then, commit to spending a chunk of time each week to zap your other tolerations. If you have a toleration that you don't have the skill or know-how to fix, consider calling an expert or seek out a skilled professional to trade services with.

10. Get your needs met.

A "need" is not an option, it is something you must have to function fully. It is differentiated from a "want" in that a want is optional. Unmet needs can drive you to distraction and worse. Determine what needs you have that aren't being met, if any, and then take the appropriate action to get them fulfilled. Example: If you've taken a big hit and are going through a career transition, ask a good friend to call you two or three times a week to check in with you and give you support. Other options include calling your own voice mail and leaving supportive messages or hiring a coach who specializes in career transitions. When you acknowledge and satisfy your needs, you will be free to focus on other areas of your life.

If you want to be happier and more successful, focus on the things you have the power to control.

The Top 10 Steps to De-Stress

Pam N. Woods is co-author of a bestselling book, Create the Business Breakthrough You Want: Secrets and Strategies from the World's Greatest Mentors; endorsed by Ken Blanchard and Dr. Stephen Covey. She is a Coach U graduate and President of Smart WorkLife Solutions, a coaching and consulting company devoted to co-creating customized solutions to fit clients business and personal organizing needs. Prior to founding her own firm she had a successful 20+ year career as an insurance executive and Vice President of Human Resources. For more free how-to articles and advice, or to contact Woods, visit http://www.worklifecoach.com. Copyright 2004 - Pam Woods

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7 Leading Causes of Stress

In 1967, Thomas H. Holmes and Richard H. Rahe, from the University of Washington, did a study on the connection between significant life events and illness. As part of that study, they compiled a chart of the major causes of stress. That chart, which contained 43 causes of stress in 1967, was updated to 55 causes in 2006. Apparently, society is finding more causes to feel stressed.

If you knew the leading causes of stress in your life, would you take action to eradicate them? Can you eradicate stress - or is it an inoperable condition that will be with you all of your life, possibly causing your eventual death?

Stress Management

Which Is Your Leading Cause of Stress?

7 Leading Causes of Stress

1. Finances

Most studies agree that finances are a leading cause of stress. In an online poll conducted in 2005 by LifeCare, Inc., 23 percent of respondents named finances as the leading cause of stress in their lives. Financial stress has led the list in many modern polls.

Some who name finances as the leading cause of stress cite major purchases they have to make, such as a home or car. Others are stressed by a loss of income, or mounting credit card debt. For some, financial stress will eventuate in bankruptcy. While college students stress over paying for an education, Baby Boomers and older senior citizens find that retirement income can be a major cause of stress.

2. Work

Closely tied to finances as a cause of stress is work. Our jobs or careers seem to cause constant stress. In the LifeCare poll, 21 percent of those responding listed this as the leading cause of stress in life.

How is the workplace a cause of stress? We worry about getting and keeping adequate employment. We worry about new types of work or new responsibilities. We struggle to climb a career ladder, overwhelmed by the demands. Work conditions may change, or we may have interpersonal trouble at work. Students, especially teenagers and college age students, cite school work as a cause of stress. Sometimes, work stress is brought on by others. Sometimes, we bring it on ourselves.

3. Family

Family, wonderful though each member may be, is also a leading cause of stress. Arguments erupt with a spouse or other family member. Parents divorce. Children marry. The ebb and flow of family life is filled with stress. A child moves out - an aging parent moves in.

Family health is also a leading cause of stress. A sick family member, a serious injury, pregnancy, miscarriage, or abortion all cause stress. Family changes of other kinds bring stress, too. Adoption, relocation, and job changes for just one family member can cause stress for all.

4. Personal Concerns

Personal concerns that are only indirectly created by others are another top cause of stress. Lack of control tops the list of personal concerns. Every human has a deep-seated desire for control over his or her own life. When control is weak or missing in a given area, we experience stress. To many people, a lack of control over their own time is a leading cause of stress. We want to determine when we do tasks around the home, or at work. Holding a job, participating in the children's carpool to school, driving family to soccer practices, shopping, and scout meetings while trying to keep the household running can create major stress. You would like to control your time, rather than let others' demands control it, but that is not always possible.

We may be involved in legal proceedings that cause stress. We may be wrestling with a bad habit. We may be going through changes. Personal change of any kind can be a cause of stress.

5. Personal Health and Safety

Most people find that personal health is a leading cause of stress. For some, the stress is linked to obesity, and a desire to lose weight. For others, the stress is a personal bas habit that affects health and must be changed. For example, smoking, abuse of alcohol or other drugs. Illness or injury, whether less or more serious, can be a leading cause of stress for many people. Incontinence can be an ongoing concern. Personal health is more or less stressful according to the degree of seriousness and our personal outlook on health.

Personal safety is also a leading cause of stress. Women, more than men, tend to stress about their own and others' safety. Adults tend to stress more than young people, who may act invincible. Crime is a factor, as is

6. Personal Relationships

Whether it is a friendship, dating, separation, marriage, divorce, or re-marriage, a relationship can be a leading cause of stress for many. We all want love, and that is potentially available in relationships, but getting from A to B can be very stressful. Some resort to online relationships that are easier to handle. Others withdraw and become recluses. Either way, the demands on time, finances, and emotions can cause ongoing stress.

7. Death

Probably the most wrenching cause of stress is the death of a loved one or close friend. Even the death of a pet can be stressful. Children are always a source of stress for parents, but when a child dies, the stress is overwhelming. The same is true when a lifetime spouse passes on.

Win or Lose

Causes of stress change as we age. The stressed child who threw tantrums becomes a young student, stressed by the school bully. The young student becomes a teenager, stressed by acne, hormones, and dating. The teenager becomes a young adult trying to handle the stresses of leaving home, adjusting to college life, and managing finances. Life progresses to first jobs, marriage, children, and so on. Even if you move to a secluded cabin in the woods, stress will follow you.

Gaining knowledge of the leading causes of stress is important. Using that knowledge to win over unhealthy stress is vital.

7 Leading Causes of Stress

©2007, Anna Hart. Anna brings to her writing her professional training and expertise as an educator. When she writes at http://www.stressmanagementblog.com about a leading cause of stress, she does so from well-conducted research. Anna invites you to read more on her blog about the causes of family stress.

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Time Management and Planning Tips

"I must govern the clock, not be governed by it." ~Golda Meir

"Time is one thing that can never be retrieved. One may lose and regain friends. One may lose and regain money. Opportunity, once spurned, may come again. But the hours that are lost in idleness can never be brought back to be used in gainful pursuits" ~Winston Churchill

Stress Management

We all have the same amount of time in a day, no ifs ands or buts. Some people are able to get so much done in their days while others seem to flounder and barely get meals done. We all have 24 hours in a day, 7 days a week. What we do in those minutes, in those hours determines where our time goes, how our days are spent. Simple? Yes and no. What do others do with their time that allows them to get so much more done? What is the secret? I believe it involves planning.

Time Management and Planning Tips

Planning is the best time saver there is. Take time one day a week and look at what is coming up for you. Are there appointments that must be kept? Are there any birthdays, holidays, special activities, games and/or practices this week? Take notes, either mental or written of the things that you have to keep during the next week. Also, look ahead at things that are coming. You don't want to wait until the week before something to take action for special events that are coming. If you have a birthday that is coming up for someone that is three weeks away, you can add some prep for the birthday this week. Now you can look ahead and schedule those things into your week this week. Even if you just bought some plates and streamers and candles for the birthday that is coming up, you are a little more prepared. It also doesn't take such a big bite out of the money at once. By looking ahead and doing some simple planning, you aren't leaving things for the last minute. This is something that those people who seem to be on top of things all the time do; they don't leave things until the last minute and make sure they know what is coming up. They stay ahead of the game.

You can use an elaborate day planner system, printable calendar pages, a wall calendar, desk calendar, pocket calendar, etc., to do your planning. To be honest, I just use a very simple system right now. All appointments that we need to keep get wrote on one wall calendar. As soon as they are made or as soon as I know, I write them on that calendar. I also have a household notebook (also known as a household management notebook, family notebook and I am sure other names) where I do my planning. With 5 children, my dh's birthday and our anniversary plus all of the holidays that come up, I need a place to keep ideas, suggestions, and plans for what is coming up.

Since I homeschool and stay home, my days aren't full of outside activities or lots of meetings. I use a basic daily schedule and try to follow that as closely as I can. I have devotions, exercise, grooming, cleaning, cooking, meal prep, and of course schooling on my schedule. We don't follow this exactly, on the dot, everyday. It is a guide to our day. You might need something different. What works for me might not work exactly for you and vice versa. A plan is a good idea for everyone no matter how busy or not busy we are. If you are a busy person with lots of meetings, a daily schedule probably isn't going to work for you. A day planner of some sort would be a good idea where you can pencil in your meetings and various appointments. Your weekly planning session would be longer than mine but still very important for both of us. But, be flexible with your plan. Remember you are not a slave to your planner. It is there to serve you. If your time management system isn't working, tweak it. I know I said a lot in these few paragraphs, but I feel that they are important if we want to get a hold on our time and make the most of it.

25 Time Management Tips:

1. Keep a time log. Take a piece of paper and fold in half. Write the hours you are awake on the paper. Now, write what you do during those hours. You are able to see where your time is going and what you are spending it on. This really helps you keep track of where your time is going. Do this whenever you feel like you can't keep up with everything.

2. Know what your values are and live them. Who do you want to be? What do you want to do? Where do you want to go in life? Your life can feel miserable and empty if we aren't living a life that flows with our values and priorities.

3. Learn to say no to what is not in your mission or your values. Many of us have yes syndrome. That is where we say yes to too many people when we know we should politely say no.

4. Do the best you can now. Focus on the moment, or focus on the task at hand (as a former Pastor I was under used to say). If you are working, focus on the work, get it done. Same as when you are relaxing. Focusing on the moment is a good habit to learn. Enjoy yourself now, no matter what it is that you are doing.

5. Forgive yourself for the past, don't hold onto past mistakes. How often do we waste time for mistakes that we made in the past? If you can learn from it, then learn and let go. Not only is it freeing, now you aren't wasting time by holding onto something you can't change, you aren't spending time worrying about it.

6. Listen to audio books while in the car. One thing that I would like to do is have a cd player in the van (yeah, it is a little behind the times) and put in audio books for all us to listen to. Those of you who can, use that time in the car to listen to books that you would like to read or when the kids are in the car, put in a family favorite audio book and enjoy a family read-aloud time while going down the road.

7. Use a planner. It can be a cheap homemade one, one purchased at Wal*Mart to an expensive one you ordered online. I use one that I made myself. It used a 3-ring binder and print paper. I have made this work for me

8. Get ready earlier than you think you need to. Leave earlier than you think you need to leave. How many of us put those things off until the last possible minute and then are rushing and stressed because we are going to be late? The concept is simple and should be relatively easy to implement. It will require you to make yourself conscious of what you are doing and why. This will result in less rushing around the house and yelling and a less stressful drive.

9. Us the time while you are on the phone to do something. You can clean out your purse, organize a drawer, straighten your desk, etc.

10. Make up a meal plan and follow it. Also, doing things ahead of time will cut down on frantic dinners and eating out. You can do something as simple as browning extra ground beef and freezing it to actually doing OAMC.

11. Create a before bed routine and actually follow it. This is a big morning rush saver. If you follow this one thing, you will see a big change in your morning. I have been doing this for years and love it.

12. Stop putting things off. Procrastination is a bad habit to get into and hard to get out of. People who are on top of things, aren't late to appointments, have time to make meals for other families, reach out to neighbors, etc, are people who don't procrastinate. Procrastination is a time stealer, joy robber and doesn't let you have peace of mind. Do whatever it is that you have been putting off and you will feel better when it is done.

13. Reduce the amount of time you spend watching TV. The television set is a big time zapper. We use a device like a Tivo and also closely monitor what we allow into the house. With the Tivo, we are able to watch a show that we like whenever we have time and skip all of the commercials.

14. If you need to call someone who really talks, call when you know you might be able to get off the phone quickly. An example would be, around meal time and late in the day. Also, if you don't need to speak to them directly, you can always call when they aren't home and leave a message on their answering machine.

15. Use your body clock. When are you most productive? When are you the least productive? Plan the items that require the most energy from you when you have the most energy. And the same with your least energetic time of day. I am least energetic at night so I try to not do much then. That means that I need to get as much done before then.

16. With your priorities in mind, make a checklist of things you want to accomplish each day. Glance over your goals each day and then prioritize your list.

17. Clean your desk off at the end of the day. Put everything away, and when you go to it the next day, everything is properly organized and straightened. Who likes to start a day amidst a mess?

18. Keep a calendar at your desk. I have one hanging above my desk but have also used a desk calendar. Right important dates on there and appointments. Now you can see what is coming up at a quick glance.

19. Don't put it down, put it away. One of the reason we have so many paper piles is because, well, we pile it. All junk should go immediately in the trash. Mail should have a place to go, and only keep what is needed. Have a designated area for paper and make sure it gets there.

20. Continually reevaluate your system. If something is working, toss it. If you see that someone does something differently, give it a try. Read books on the subject and change what you think will work. Nothing is written in concrete, it can be changed, adapted whenever needed.

21. Once a week clean out your purse and organizer.

22. Always put away whatever you are using when you are done with it. We waste so much time looking for things because we didn't put them away when were finished with them. Have a place for your keys, purse, cell phone, etc.

23. Delegate! This is something that we should be doing. When a mother does all of the household duties, she isn't delegating enough. This isn't meant to say that we shouldn't do work, but when we are picking up after everyone, doing everything for every meal, all parts of laundry chores, etc. then we are doing too much by ourselves. Two or more people can accomplish more than one can.

24. Believe in yourself. We are more times than not, our own worst enemy. I know you have heard this before, if you don't believe in you, who will?

25. Let go of perfectionism. Not everything has to be done perfectly and some things are out of your control.

"You will never find time for anything. If you want time, you must make it." ~Charles Burton

"Everything becomes different when we choose to take control rather than be controlled. We experience a new sense of freedom, growth and energy." Dr. Eric Allenbaugh

Time Management and Planning Tips

Jennifer, wife to Randy, mom to 5 wonderful kids.
http://www.ourfamilyof7.com

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Stress Indicators

Stress indicators are numerous and can be physical, mental and emotional and most often appear in combination. The following article will specifically look at the signals that let you know you are experiencing stress.

Physical symptoms:

Stress Management

Stress can be experienced in a range of different ways. Here are some of the common physical effects of stress.

Stress Indicators

Energy levels are low Disturbed sleep patterns: inability to sleep, waking up multiple times at night, not being able to go back to sleep Increased drug, recreational drug, tranquilizer and alcohol consumption Dealing with physical pain or discomfort over a period of time Physical tensions, pains, headaches Strange behaviour patterns may appear Grinding teeth at night Inability to relax, restlessness Increased outbreaks of arthritis and other inflammations or irritations on a physical level Difficulties in breathing, chest tightness Digestive problems without any apparent physical causeMental symptoms:

Mental symptoms are possibly the trickiest ones to pinpoint whether they are stress related or not, as they might also stem from other causes than stress. Check how many other symptoms appear simultaneously.

Lack of or low concentration, easily distracted which could lead to small accidents Increased potential for making mistakes Inability to respond in the usual way, reduced or unpredictable speed of responding Deteriorating memory, lack of recall ability Organisation and planning abilities deteriorate Existing personality problems increase ForgetfulnessEmotional symptoms:

Again, emotional symptoms vary from person to person and in intensity.

Psychological tension and irritability increases and ability to manage emotions decreases Short temper, increased emotional reactivity, mood swings, breaking down, flying off the handle, crying for no apparent reason Self-esteem and self-confidence are affected Feelings of depression and helplessness are experienced Feeling overwhelmed, overanxious, lack of patience Lack of or diminished enthusiasm and interest Changes in the way you know yourself, personality traits, inability to feel like oneself Not enjoying activities, situations, people as before Cynicism about people around increases Responsibilities are no longer being carried out successfully Inability to carry out the normal tasks in life like doing the dishes, shopping etc Decreased willingness to socialize, staying at home Getting lost in meaningless activities like watching TV even though the program is of no real interest or playing video games Suicide thoughts may occur or suicide threats may be madeOn a short to mid-term basis stress can be managed, however if you are constantly under significant stress for a longer period of time you have to deal with the effects. If you are unsure whether you are under the influence of excessive stress and need support speak to your doctor or therapist.

Stress Indicators

Want to know more? Have a look at my blog.

Nathalie Himmelrich is the founder of 'Reach for the Sky Therapy' on Sydney's Northern Beaches and specialises in 'relationship related issues'. She is working with individuals and couples using techniques ranging from Counselling, Neuro Linguistic Programming to Journey Therapy. She supports clients in their personal growth in a supportive and professional environment.

Visit my website: http://www.reachforthesky.com.au or visit my blog: http://reachforthesky.wordpress.com and sign up for our newsletter today.

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Affiliate Marketing: Easy Way to Do Business

Business has always been able to adapt to the growing trends in the world. It went from the renaissance to the industrial revolution. And now, it has taken on the form of the information revolution. The information revolution is marked by the growing increase of users of the internet. The internet has become a massive marketplace for business and one of the best forms of business is affiliate marketing.

An affiliate is someone who promotes a product or service for another person, company or website. Affiliates earn money based on the commission they receive for the service performed. This kind of marketing is usually done by people who want more exposure for their website. Website owners hire individuals to go out and help spread the word about the website and its services or products. Affiliates accomplish this by either promoting the website on social networking sites, email marketing or a simple word of mouth.

The payment for the affiliate may come in the form of a commission based on the number of people who visit the site, the increase in the % (percentage) of sales by that website or a fixed percentage based on each sale made by the marketer.

Another form of income acquisition is the pay per click and the pay per sale method. The pay per click method is one method where an affiliate earns money based on the number of users who go to the website or through the number of people who click on the website. Website developers prefer this method because of how much public interest it can generate.

Another method that affiliates can benefit from is the pay per sale method. The pay per sale method is when affiliates earn money through the number of clients that they have influenced to buy products from that site.

Affiliates in today's world are becoming more and more popular, especially marketers. This is due to the growing trend that is the internet age and the large amount of people who are becoming more involved with the different ways to make money online. Affiliate marketing has become one of the strongest forms of online business. Affiliates can either earn money through the pay per click or the pay per sale system. The system usually depends on the company or website requesting for the service. This is also one of the more effective ways to earn money because of its convenience. Marketers usually do their job when it's best convenient for them, meaning that their work schedule is flexible enough to highly benefit them.

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